Order Tracking
Track Your Order
When tracking is available, you will receive a shipping-confirmation email containing your tracking number.
Order Timeline
Orders are generally processed within 2–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time. During holidays, promotions, launches, or periods of high order volume, processing may take longer.
Available shipping methods, charges, and estimated delivery information are shown at checkout. Delivery estimates begin after processing, are provided by the shipping carrier, and are not guaranteed. Please review our Shipping Policy for details.
How to Track Your Order
- Check your inbox for your shipping-confirmation email from VERONEEKS.
- Use the tracking number or tracking link in the email to check carrier updates.
- If you cannot find the email, check your spam or junk folder.
Tracking information may take up to 48 hours to update after a shipping label is created.
Need Help with Tracking?
Email veroneeksbrand@gmail.com with your order number.
Delivered but Not Received
Check the delivery location, household members, neighbors, property office, and carrier tracking information first. If the package is still missing, contact veroneeksbrand@gmail.com within 48 hours of the delivery scan. Include your full name and order number.
Damaged Packages or Items
Contact veroneeksbrand@gmail.com within three calendar days of delivery. Include your full name, order number, photographs of the packaging, clear photographs of the damaged item, and a description of the issue. Keep the merchandise and original packaging until your request has been reviewed. Review our Shipping Policy and Return & Refund Policy for the full requirements.
Lost or Delayed Packages
If tracking has not updated or your package appears delayed, contact the shipping carrier first for current information. You may also email veroneeksbrand@gmail.com with your order number.
Address Changes
If you notice an address error, contact veroneeksbrand@gmail.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.