Frequently Asked Questions

Shipping

How long does shipping take?

Delivery estimates and available shipping options are shown at checkout. Please review our Shipping Policy for processing and delivery information.

How long does order processing take?

Orders are generally processed within 2–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time. See our Shipping Policy for details.

Do you offer free shipping?

Please review the shipping options and charges shown at checkout and our Shipping Policy for current offer details.

Can I track my order?

When tracking is available, you will receive a shipping-confirmation email containing the tracking number. You can also visit our Order Tracking page.

Do you ship internationally?

Available destinations and shipping options are shown at checkout. Please review our Shipping Policy for details.

Returns & Exchanges

What is your return policy?

Please read our Return & Refund Policy before purchasing. It contains our final-sale terms and information about damaged, defective, or incorrect items.

How do I contact you about an order issue?

Email veroneeksbrand@gmail.com with your order number. Please review the requirements and deadlines in our Return & Refund Policy before sending merchandise back.

Sizing & Fit

What sizes do you carry?

Available sizes and options are listed on each product page. See our Size Guide for sizing information.

How do I know if something will fit?

Review the individual product details and available sizing information before selecting your size. Contact us if you need clarification before ordering.

How do I care for my items?

Follow the care instructions on your item's label and any product-specific instructions provided with it.

Orders & Payment

What payment methods do you accept?

The payment methods available for your order are displayed at checkout.

Can I cancel or modify my order?

Contact veroneeksbrand@gmail.com as soon as possible. Please review our Return & Refund Policy for order-change and cancellation terms.

Do you restock sold-out items?

Follow us on Instagram and TikTok for restock alerts and new drop announcements.

Still Have Questions?

Email veroneeksbrand@gmail.com for help.