Frequently Asked Questions

Shipping

How long does shipping take?

Standard shipping typically takes 5–8 business days after your order is processed. Expedited shipping (2–3 business days) is available at checkout.

How long does order processing take?

Orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75. Orders under $75 are subject to a standard shipping fee calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email. You can also track your order on our Order Tracking page.

Do you ship internationally?

We currently ship within the United States only. International shipping is not available at this time.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition with all tags attached. Sale items, swimwear, and intimates are final sale.

How do I start a return?

Email us at support@veroneeks.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.

Do you offer exchanges?

Yes! We offer size exchanges subject to availability. Email us to confirm stock before sending your item back.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we'll cover it.

Sizing & Fit

What sizes do you carry?

We carry sizes XS through XL. See our Size Guide for detailed measurements.

How do I know if something will fit?

Check our Size Guide for measurements. Most styles run true to size — any exceptions are noted on the individual product page.

How do I care for my items?

Machine wash cold on a gentle cycle. Lay flat to dry. Do not bleach or tumble dry. Specific care instructions are listed on each product's label.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Shop Pay, and Afterpay (buy now, pay later in 4 interest-free installments).

Can I cancel or modify my order?

Please contact us at support@veroneeks.com within 2 hours of placing your order. Once an order has been processed or shipped, we are unable to make changes.

Do you restock sold-out items?

Some styles do restock! Follow us on Instagram and TikTok for restock alerts and new drop announcements.

Still Have Questions?

We're happy to help. Email us at support@veroneeks.com and we'll get back to you within 24–48 hours, Monday–Friday.